Privacy Notice
We are aware of your privacy concerns and strive to collect only as much data as is required to make your internet and/or product or service use experience as efficient and satisfying as possible, in the most unobtrusive manner as possible.
All credit card information is collected at the check-out stage by Protx's SSL-secured payment processor. Your credit card number is not accessible by our company through the store-front software.
Billing and Shipping Information
Our storefront does collect your name, address, and other contact information that is necessary for providing our services and products. This information is stored in a protected database and treated as sensitive information. WE WILL NOT sell this information to any third party organization nor give this information out except as may be required by law enforcement officials.
The foregoing policies are effective as of July 28, 2005. We reserve the right to change this policy at any time by notifying users of the existence of a new privacy statement. This statement and the policies outlined herein are not intended to and do not create any contractual or other legal rights in or on behalf of any party.
Password and User IDs
Your user ID and password, should be maintained as confidential and should not be shared with anyone or distributed or disclosed to third parties. It is your responsibility to notify us if you need to change or discontinue the user ID and password and you may do so by contacting by phone, fax or via email. It is also your responsibility to request such discontinuation immediately upon your knowledge or belief that such user ID and/or password is or may be subject to a breach of confidentiality.
Cookies
You should be aware that non-personal information and data may be automatically collected through the standard operation of our internet servers or through the use of "session cookies." Session cookies enable our shopping cart to track items you may place in your shopping cart. We use session cookies to grant you unimpeded access to registered areas of our web site. Cookie data allow us to track usage behavior and compile data that we use to improve the site and target advertising. This data will be used in aggregate form; no specific users will be tracked. We do not use cookies to uniquely identify you, except where such use helps us to make your visit more efficient. Cookies help you travel through our site efficiently.
Shipping Destination
Currently we ship to all UK destinations. Shipping charges on the site relate to UK destinations only. We can ship to destinations outside of the UK, please contact us for shipping prices.
Shipping will only be made to the card holders billing address unless special arrangements are agreed prior to despatch of your order.
Warning: Under Section 6 of the UK Misuse of Drugs Act 1971 it is an offence to cultivate any plant of the genus Cannabis in the UK without a license from the Secretary of State. Anyone committing an offence contrary to this Section may be imprisoned, fined, or both.
Certain substances and products advertised within this site may not be legal in all countries. We would request that all customers check the laws of their country before ordering products from our website.
We try to send orders as soon as possible, (3 - 5 working days)Naturalalternativeproducts.co.uk sends out Goods under 2kg by Royal Mail . Prices quoted are first or second class postage prices from the Royal Mail for the weight on the total order.
Shipping and postage
FREE UK DELIVERY ON ORDERS OVER £45.00, For retail customers please contact us.
*Please Note: Shipping tariffs correct at time of publication (April 2008). Naturalalternativeproducts.co.uk reserves the right to alter without notice or prior warning, any shipping tariffs
Tax Charges For orders made from the UK or the European Union, 17.5 % VAT is added.
Returns Policy naturalalternativeproducts.co.uk (Richard Henry Consulting ltd) makes every effort to ensure products arrive in perfect condition. However in the unlikely event of a product arriving damaged, customers should contact Customer Services within 3 days of receipt and return the package within 7 days, for a replacement to be sent. If you find your purchase is unsatisfactory, we are happy to exchange items or refund your credit/debit card account, provided the goods are returned to us within 7 days of their receipt, in the original undamaged packaging and in a re-saleable condition. We regret, however, that we cannot, in this case, refund return postage costs. If you have not received your order within 15 working days from the despatch date, customers should contact Customers Services. If we are unable to locate the missing product a replacement will be sent. Customer Services email sales@natural-alternative-products.co.uk
Refunds If your purchase from naturalalternativeproducts.co.uk is found to be faulty, damaged or unsatisfactory, please return it to us per the instructions above for a full refund (Refunds are at the discretion of the management). Refunds for valid claims will be made via the same method of payment as used to place your order.
Stock Availability Whilst every effort is taken to ensure all items in the store are always in stock, from time to time some items will be temporarily out of supply.Occasionally if a particular product is in high demand we will need to re-order from our suppliers. If this is the case then the number of days that this process will take will be quoted in an email.If an item is out of stock on our web site, and we cannot get any more stock, we will generally remove the item from sale. However, if there is an item you are really trying to get hold of, email us at info@natural-alternative-products.co.uk with the details of the item you wish to purchase and we will do our best to try and get it for you.Please note: The products illustrated on this web site are as seen. The reproduction of colours is as accurate as photographic and computing processes will allow. Naturalalternativeproducts.co.uk accept no responsibility for variations in colour or style due to the settings on the users monitor. Naturalalternativeproducts.co.uk reserve the right to alter without notice or prior warning, prices of products and conditions of sale.
We welcome your feedback on any of our policies.
Contact Us If you need to reach us, please email sales@natural-alternative-products.co.uk
you can call on 01617980671 or fax us on 0161 7980671 to place orders or write to us at Richard Henry Consulting Ltd PO BOX 313 Whitefield M45 6WS
Naturalalternativeproducts.co.uk is the website of Richard Henry Consulting Ltd
Reg Address 24 Orchard Drive , Hale WA15 8BB
Company No 5325150 VAT Reg 861 2178 31
Medical Disclaimer All product descriptions and/or any advice given either by telephone or via email should only be used as a guide and further guidance from a medical professional should be sought if you are intending to use any of the products purchased from this website. If you are intending to use a product purchased from this website in relation to a pre existing medical condition, a child's medical condition or if you are pregnant then a medical professional should be consulted before you start any course of treatment. We accept no liability nor responsibility for the claims of the manufacturer nor do we accept any responsibility if the stated dosage is exceeded or not strictly adhered to.
Legal Disclaimer
UK Royal Mail 1st class deliveries
This service usually arrives the day after it is shipped, but may sometimes take longer. There is no compensation available for lost packages and the maximum order value that can be sent via First Class is £25.00.
UK Royal Mail 1st class signed for deliveries
This service usually arrives the day after it is shipped, but may sometimes take longer. Recorded delivery is shipped along with standard first class mail, however, it requires a signature upon arrival. Compensation is available for lost packages from the Royal Mail for up to £28.00.
International Standard Mail is used to send small packages overseas. There is no tracking facility available, and no compensation for lost packages. We are told that packages take around a week to arrive at their destination, however packages have been known to take as long as two months in extreme cases. For these reasons, we will only ship orders under £20 using this method.
USA and Canadian Customers:
The Company will not indemnify the Insured under Products liability against liability arising directly or indirectly in connection with
(a) Goods sold or supplied by the Insured to the United States of America or Canada &/or
(b) Goods which to the best of the Insureds knowledge and belief are intended by the Insured or any other party to be and are in fact sold or supplied to the United States of America and/or Canada
Products sold or supplied by slim-green-coffee .co.uk are not intended for the treatment, prevention and cure of any medical conditions. Never exceed recommended intake unless professionally advised.
